Terms of Service
If you reside outside of the Republic of Korea, the terms of this agreement (the “Terms of Service”) govern the relationship between you(“user” or “you”) and GAMEDUO and/or its affiliates ( “GAMEDUO,” “we,” or “us”) regarding your use of GAMEDUO’s mobile games (“GAMEDUO”) and related services, including, without limitation, the use of GAMEDUO Games, participation in an online community for GAMEDUO Games GAMEDUO branded websites (collectively, the “GAMEDUO Service”).
Use of the GAMEDUO Service is also governed by GAMEDUO’s Privacy Policy. We may collect and use your content and information in accordance with this Privacy Policy.
By downloading GAMEDUO Games, accessing and/or using the GAMEDUO Service, you accept and agree to be bound by the Terms of Service, the GAMEDUO Privacy Policy
GAMEDUO may amend, at our discretion, any portion of the GAMEDUO Policy at any time by posting or displaying the amended GAMEDUO Policy within and/or on GAMEDUO Games, GAMEDUO branded website. You will be deemed to have accepted such amendments by continuing to use the GAMEDUO Service. Except as otherwise stated, any such amendments will be automatically effective 30 calendar days after they are initially posted.
2. License
2.1. Ownership of GAMEDUO
GAMEDUO owns, has licensed, or otherwise has the right to use all of the content that appears in the GAMEDUO Service, including, without limitation, a user account, virtual items and virtual currencies. YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN A GUEST(COLLECTIVELY, “GAME ACCOUNTS”), AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO A GAME ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF GAMEDUO
2.2. Limited License
GAMEDUO hereby grant you a non-exclusive, non-transferable, and revocable limited license to use the GAMEDUO Service subject to the terms of the GAMEDUO Policy. You understand that virtual items and virtual currencies are provided solely for your entertainment use, and that you have a limited license to use them under the GAMEDUO Policy, not the ownership interest in them. Any “virtual currency” balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license.
2.3. Trades of Virtual Items and Virtual Currency
GAMEDUO prohibits and does not recognize any purported transfers of virtual items or virtual currency effectuated outside of the GAMEDUO Service, or the purported sale, gift or trade in the “real world” of anything that appears or originates in the GAMEDUO Service, unless expressly authorized by GAMEDUO. Any such transfer or attempted transfer is prohibited and void, and may subject your account to termination.
3. Game Account If you use the GAMEDUO Service, we will create and assign to your device an identifier that is similar to an account number. We will use the Account information for providing customer supports to any users.
4. User Content
4.1. Your Representations and Warranties
“User Content” means any communications, images, sounds, and all the material, data, and information that you or other users upload, submit, or transmit through the GAMEDUO Service. By transmitting, submitting, or posting any User Content while using the GAMEDUO Service, you affirm, represent and warrant that such transmission or submission is (a) accurate and not confidential; (b) not in violation of any applicable laws, contractual restrictions or other third party rights, and that you have permission from any third party whose personal information or intellectual property is comprised in the User Content; and (c) free of viruses, adware, spyware, worms or other malicious code. You acknowledge and agree that you are solely responsible for all User Content you post or otherwise transmit via the GAMEDUO Service. GAMEDUO assumes no responsibility for illegal contents or the conduct of any user submitting any User Content or for the failure of monitoring any User Contents that may be inappropriate under the GAMEDUO Policy. You further acknowledge and agree that any of your personal information within such content will at all times be processed by GAMEDUO in accordance with its Privacy Policy.
4.2. License to Use User Content
You hereby grant GAMEDUO a worldwide, royalty free, non-exclusive, and unlimited license to use any User Content that you upload, submit, or transmit through the GAMEDUO Service, including, without limitation, the right to sublicense and assign to third parties, and right to copy, reproduce, fix, adapt, modify, improve, translate, reformat, create derivative works from, manufacture, introduce into circulation, commercialize, publish, distribute, sell, license, sublicense, transfer, rent, lease, transmit, publicly display, and publicly perform. To the extent permitted by applicable laws, you hereby waive any moral rights you may have in any User Content. You may revoke such a license by giving a written notice to us at any time. In such a case, GAMEDUO will cease any use of the User Content within 3 months after receiving such a notice from you.
4.3. Content Screening
You acknowledge and agree that GAMEDUO may reject, refuse to post, delete, or edit any User Content for any reason at its sole discretion.
5. Fees and Purchase Terms
You agree to pay all fees and applicable taxes incurred by you. GAMEDUO may revise the pricing for the goods and services it licenses to you through the GAMEDUO Service at any time. YOU AGREE AND ACKNOWLEDGE THAT GAMEDUO IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN A GAME ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY. Notwithstanding the foregoing, if you verify in a reasonable way that you reside in the European Union and you purchase virtual items or currencies from GAMEDUO, you may have the right to withdraw from a purchase within seven calendar days, commencing on the day after the date of purchase (the “Cooling Off Period”). However, you lose your right of withdrawal if the performance of the services begins before the end of the Cooling Off Period. You acknowledge and agree that the performance of our service is deemed to begin once you use any portion of virtual currencies or virtual items in playing GAMEDUO Games, which result in losing your right of withdrawal. Some of GAMEDUO Games may be described as a “free game” within the description page of App marketplaces. YOU MAY DOWNLOAD AND PLAY SUCH GAMES FREE OF CHARGE, BUT THEY MAY CHARGE REAL MONEY FOR ADDITIONAL GAME CONTENT.
6. Your Responsibility in Using Service
You agree that, while using the GAMEDUO Service, you will not, under any circumstances: • send, post, transmit or make available any material or information that may be abusive, threatening obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive; • stalk, harass, threaten, or defraud other GAMEDUO users or any members of GAMEDUO support personnel; • use, develop, or distribute any robot, spider, unauthorized script, unauthorized scraper or offline reader, or any other cheat, mod, hack or the like, or any unauthorized third-party software designed to modify or interfere with or provide automated access to or use of the GAMEDUO Service; • interfere with or disable any security-related features of the GAMEDUO Service, or any part thereof; • damage, disable, overburden, or impair the GAMEDUO Service, including, without limitation, (i) by sending, posting, transmitting or distributing anything that contains a virus, spyware, or other harmful material intended to damage or interfere with the GAMEDUO Service or (ii) attempting to disrupt servers that relate to the GAMEDUO Service; • make improper use of GAMEDUO ‘s support services, including by submitting false abuse reports; • misrepresent the source, identity, or content of information sent, posted, transmitted or made available via the GAMEDUO Service; • create a false identity or impersonate another person or entity, including, without limitation, identities falsely indicating that you are a GAMEDUO official or representative, message board or community board moderator, another user or host, or that you are a celebrity or public figure; • decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any code or underlying ideas or algorithms of any part of the GAMEDUO Service; • modify any part of the GAMEDUO Service without GAMEDUO ‘s prior written consent; • send, post, transmit or make available any content or information that may infringe any person or entity’s intellectual property rights or other property or personal rights, including rights of privacy and publicity; • buy, sell, trade, or advertise to sell any virtual currency or items or Game Account for commercial purposes; • send, post, transmit or make available any unsolicited or inappropriate content or other unsolicited or unauthorized commercial or promotional content, information, or communications without GAMEDUO’s prior written consent • attempt to collect any personal information about any users or to disclose such information; • access another user’s Game Account without permission; • assist, permit or encourage any party in engaging in any of the activities described in the above listing; and • use the GAMEDUO Service in any manner that may violate any applicable laws or regulations or is prohibited by the GAMEDUO Policy.
7. Third Party Advertising
GAMEDUO may feature advertisements from third parties or provide links on the GAMEDUO Service to third party websites or vendors who may invite you to participate in a promotional offer in return for receiving an optional component of the GAMEDUO Service and/or benefits (such as virtual items or virtual currency). Any charges or obligations you incur in your dealings with these third parties are your sole responsibility. GAMEDUO makes no representation or warranty regarding any content, goods and/or services provided by any third party, and will not be liable for any claim relating to any third party content, goods and/or services. The linked sites are not under the control of GAMEDUO and may collect data or solicit personal information from you. GAMEDUO is not responsible for their content, business practices or privacy policies, or for the collection, use or disclosure of any information those sites may collect.
8. SMS Notifications, Push Notifications & Local Notifications
We may send local or push notifications to your mobile device to make you aware of game updates, promotional events, new game information and other relevant messages regarding the game service. You can manage push notifications from the “options” or “settings” page within the relevant game. You may also be able to manage them from your device’s settings page for the relevant game. We will not send any SMS notification to your mobile device unless we obtain affirmative express consent from you in compliance with any applicable laws or regulations.
9. User Interactions
9.1. Member Disputes
You are solely responsible for your interactions with other users of the GAMEDUO Service. We may, at its sole discretion, attempt to mediate disputes between users, but is not obliged to become involved in any way with such disputes.
9.2. Release
If you have a dispute with any users of the GAMEDUO Service, you release us (and our officers, directors, agents, subsidiaries, and employees) from claims, demands and damages (actual and consequential) arising out of or in any way connected with such disputes, including damages for loss of profits, goodwill, use or data. If you are a California resident, you waive California Civil Code §1542, which provides: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his settlement with the debtor.”
10. Suspension & Termination of GAMEDUO Service
GAMEDUO MAY LIMIT, SUSPEND, OR TERMINATE YOUR USE OF THE GAMEDUO SERVICE AND/OR GAME. GAMEDUO reserves the right to stop providing or supporting any part of the GAMEDUO Service or a particular game at any time either permanently or temporarily, at which point your license to use the GAMEDUO Service or a part thereof will be automatically terminated or suspended. In such an event, GAMEDUO is not required to provide refunds, benefits or other compensation to users in connection with such discontinued elements of the GAMEDUO Service.
11. Disclaimers & Indemnifications
11.1. Disclaimer of Warranties
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE GAMEDUO SERVICE IS AT YOUR SOLE RISK AND IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF FOREGOING, NEITHER GAMEDUO NOR ANY OF THEIR DIRECTORS, EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS, DISTRIBUTORS, LICENSEES OR LICENSORS (COLLECTIVELY, “GAMEDUO PARTIES”) WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
11.2. Disclaimers of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY ANY APPLICABLE LAW, THE DISCLAIMERS OF LIABILITY CONTAINED HEREIN APPLY TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER CAUSED BY OR RELATED TO USE OF, OR INABILITY TO USE, THE SERVICE UNDER ANY CAUSE OR ACTION WHATSOEVER OF ANY JURISDICTION, INCLUDING, WITHOUT LIMITATION, ACTIONS FOR BREACH OF WARRANTY, BREACH OF CONTRACT OR TORT (INCLUDING NEGLIGENCE) AND THAT GAMEDUO PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOODWILL OR DATA, IN ANY WAY WHATSOEVER ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SERVICE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT GAMEDUO PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD GAMEDUO PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OTHER USERS OF THE SERVICE AND OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF THE SERVICE AND EXTERNAL SITES AND OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, UNDER NO CIRCUMSTANCES WILL GAMEDUO PARTIES BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID GAMEDUO IN THE ONE HUNDRED AND EIGHTY DAYS (180) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM.
11.3. Indemnification
You agree to indemnify and hold harmless GAMEDUO Parties from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of (a) your use or misuse of the GAMEDUO Service, (b) any violation by you of the GAMEDUO Policy, or (c) any breach of the representations, warranties, and covenants made by you herein. GAMEDUO may assume the defense of any matter for which you are required to indemnify GAMEDUO by sending notice of such an intention to you. You shall use best efforts to cooperate with GAMEDUO’s defense of these claims.
12. General Provision
12.1. Governing Law
The laws of the State of California (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to the GAMEDUO Policy, including, without limitation, its validity, interpretation, construction, performance, and enforcement.
12.2. Dispute Resolution
If you have any claim arising out of this Agreement against us, we strongly encourage you to contact our customer support team to seek a resolution. If both parties fail to reach a settlement within 30 calendar days after the first contact occurs, either party may refer such a dispute in Seoul administered by the Korean Commercial Arbitration Board in accordance with the Arbitration Rules of the Korean Commercial Arbitration Board. The arbitration is to be conducted before a single arbitrator whom the parties jointly select. If the parties are unable to agree upon the arbitrator, either party may request the Korean Arbitration Association to select the arbitrator. All claims filed or brought contrary to Section 13.2. will be considered improperly filed. If you file a claim improperly, GAMEDUO will be entitled to recover attorney fees and costs up to $1,000, provided that GAMEDUO has notified you in writing of the improperly filed claim and you have failed to promptly withdraw the claim.
12.3. Entire Agreement
The GAMEDUO Policy is complete and exclusive understanding of you and GAMEDUO relating to your use of the GAMEDUO Service, and supersede all prior understandings of the parties hereto.
12.4. Language
The translation of English language version of the GAMEDUO Policy is provided for informational purposes only and does not modify the English language version of the GAMEDUO Policy. If there is a conflict between the English language version of the GAMEDUO Policy and its translation, the English version of the GAMEDUO Policy will control. The failure of GAMEDUO to require or enforce strict performance by you of any provision of the GAMEDUO Policy or failure to exercise any right hereunder will not be considered a waiver or relinquishment of GAMEDUO’s right to assert or rely upon any such provision or right in that or any other instance. An express waiver made by GAMEDUO in one occasion is effective only in that instance and only for the purpose that it is given and is not to be construed as a waiver on any future occasion or against any other person.
12.5. No Waiver
The failure of GAMEDUO to require or enforce strict performance by you of any provision of the GAMEDUO Policy or failure to exercise any right hereunder will not be considered a waiver or relinquishment of GAMEDUO’s right to assert or rely upon any such provision or right in that or any other instance. An express waiver made by GAMEDUO in one occasion is effective only in that instance and only for the purpose that it is given and is not to be construed as a waiver on any future occasion or against any other person.
12.6. Force Majeure
GAMEDUO will not be liable for any delay or failure to perform resulting from any cause outside the reasonable control of GAMEDUO, including, without limitation, any failure to perform under the GAMEDUO Policy due to unforeseen cause beyond GAMEDUO’s control, such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, change of law or administrative rules, fire, floods, network infrastructure failures, cyber crimes, strikes, or shortages of transportation facilities, fuel, energy, labor or materials 12.7. Severability If any portion of the GAMEDUO Policy is determined to be invalid, illegal or unenforceable by any court of competent jurisdiction, the remaining provisions of the GAMEDUO Policy remain in full force and effect.
Management Policy
1. Basic Management Policy
(1) The purpose of this Management Policy (hereinafter referred to as "Management Policy") is to protect the user's rights of use by consistently responding to a variety of problems that occur in the course of the implementation of the Game Terms of Service and the "User" to maintain order in using the provided services of GAMEDUO (hereinafter referred to as "Services") jointly developed and created by the "Company".
(2) "Company" may revise the "Management Policy" within the range that does not violate the laws and regulations for the provision of "Services". "Company" will notify the "User" of any changes made in the "Management Policy" and the effective date 7 days prior to its application through posting inside "Services" or on the "Company" website. However, the changes will be notified 30 days prior to its application if the changes include adverse information to the "User".
(3) Analysis of the "Management Policy", and matters not defined in the "Management Policy" will follow the "Terms of Service", and other matters will obey the relevant laws and commercial practices.
2. Definitions
The definitions of the terms used in the "Management Policy" are as follows:
(1) "The Staff (or GM)" means "Company" Parties or the authority granted by the "Company" to aid the "User" in using the "Services".
(2) "User" means a person who signed the use contract with the "Company" to use "Services".
(3) "Name" means nicknames, character names, etc. that the "User" sets to use.
(4) "Account Information" means the ID and password set up by the "User" or the information arbitrarily given by the "Company" to use "Services".
(5) "Game Information" means items, game money, scores, achievements, etc. that the "User" acquired in the course of using the "Services".
(6) "Inappropriate Behavior" means " Embezzlement", " Cash Trade", "Misusing System Errors & Bugs", using "Unauthorized Programs", "Assumed Names", "Fraud", "Abusing", "Repeated Content", "Disturbing Gameplay", "Violation of Privacy", disturbing the operation, usage, and progress of "Services", acts that harm and are aversion to other users, acts that are difficult to be accepted by social norms and any behavior that can be viewed by others as unsound.
(7) "Embezzlement" means the act of damaging game information (Game goods, characters, etc.) without consent, the act of making purchases by using another person's purchase information without prior consent, and any act of using another person's account without prior consent.
(8) "Cash Trade" means attempting to and/or exchanging "Game Information" with cash or other objects
(9) "Misusing System Errors & Bugs" means the act of deliberately using vulnerabilities (bugs, system errors, etc.) of the "Services".
(10) "Unauthorized Programs" mean mutilated and forged programs, devices and/or equipment to interfere with normal operations of the "Services", infringe copyright, and/or change the relevant data.
(11) "Assumed Names" mean lying about your name or identity.
(12) "Fraud" means the act of giving false information to a third party and/or causing damage with such acts.
(13) "Abusing" means obtaining a large amount of game information (score, game record, item, game money, etc.) or the act of helping such acts by utilizing unintended methods repeatedly, periodically or non-periodically.
(14) "Repeated Content" means posting or registering articles, photos, etc repeatedly in places like message boards to express a complaint or to get attention.
(15) "Disturbing Gameplay" means the act of interfering or intruding the "Services" to do damage to a third party.
(16) "Violation of Privacy" is exposing the personal information of third parties or the act of abusing personal information.
(17) "Restriction" means being restricted from using game services and various community services (posting, etc.).
(18) "Invalid Purchase" refers to making purchases by using a third party's credit cards and/or cell phones for game items and/or billing services and all activities of making purchases or cancellations in methods that are not recognized by the company.
(19) "Invalid Sign Up" means signing up with malicious purposes to unfairly acquire game items/money and signing up in methods that are not recognized by the company.
3. Customer Responsibilities and Rights
(1) "User" needs to observe the Terms of Service and the "Management Policy" of the "Company". "User" can be held liable for damages or results that occur if the "Management Policy" is violated.
(2) "User" has the right to selectively utilize all the game elements and services provided by the "Services".
(3) The Company reserves all rights with respect to all relevant information (characters, items, game money, etc.) of the "User" for the "Services" and gives the user the right to use that information.
(4) If the "User" receives unfair treatment and/or damage in utilizing the "Services", the "User" has the right to appeal to the "Company" through legitimate methods and procedures and if the "User" receives unfair treatment and/or damage from another "User", the "User" has the right to request the application of the "Policy" by informing the "Company".
(5) "User" can send inquiries, suggestions, and requests related to "Services" to the channel below.
※ Customer Service : help@gameduo.net
※ Users are to receive a response for their inquiries, suggestions, requests within 24 hours in principle but please note that there may be delays due to the workload, etc.
(7) "User" is expected to accurately update the registered information, and should not allow any third party to use the information provided to the "Company".
(8) "User" has a duty to be aware of the information that is provided by the "Company" or the "Services" and the "Company" or "Services" are not responsible for the damage caused by not being aware of them.
(9) "User" cannot use the "Services" for any commercial behavior without prior consent of the company.
(10) "User" cannot copy, reproduce, modify, translate, publish, broadcast, give to a third party and/or use the information obtained through utilizing the "Services" in any other way without the company's prior consent.
(11) "User" must inform the "Company" about vulnerabilities (bugs, system failures, unauthorized programs, etc.) of the "Services" when discovered or when they occur, and shouldn't propagate them to other "Users" or exploit them. The "User" may be restricted or be punished by law for exploiting or propagating vulnerabilities without informing the "Company".
(12) "User" must respect the rights of others, including third-party copyright. If you use a copyrighted work without permission of the copyright holder, the "Company" will consider it as copyright infringement on the basis of existing copyright laws. If you find relevant information, you need to tell the "Company" so that you can take appropriate action.
4. Account Management
(1) The "Company" is committed to protect the "Account Information" of the "User". However, the primary responsibility of managing the "Account Information" is on the user.
(2) "User" is responsible for all the consequences arising from the use of personal information such as your ID and password by a third party. "User" is responsible for any damages caused by such unauthorized use in utilizing the "Services" due to neglected management and the "Company" is not responsible for it.
(3) "User" shouldn't use or "embezzle" a third party's personal information, any "embezzlement" of a third party's personal information may be subject to criminal penalties in accordance with the applicable law.
(4) Sharing "Account Information" with a third party or attempting to trade "Account Information", characters, and/or items with cash / goods can result in restrictions in accordance with the "Management Policy" without prior notice and any liability arising there from are to the user that registered the "Account Information". In addition, the trade and transfer of the "Account Information", characters, and/or items will not be accepted.
5. Naming Policy
(1) In principle, "Names" such as character names, nicknames, and guild names can be set freely in the course of using the "Services". However, "Staff (or GM)" can change the name with authority for the following cases and if the same case is to accumulate, additional sanctions may be taken.
- Names offensive to others
- Names that are abusive and profane, advertising, and/or containing pornographic content
- Names that are racist or gender discriminatory
- Names that have the purpose to blame, insult, and/or defame any person, group, organization, community, religion, etc.
- Names that are intended or likely to be recognized as "Impersonation" of the "Company", "Company" employees, stakeholders, and/or "Staff (or GM)"
- Names that could violate a third party's copyright, trademarks and other rights
- Names that violate the content of laws
- Names that are recognized with a need for change under the decisions of the "Staff (or GM)".
- If you do not fall in the above, character names, nicknames, etc. will not initiate or be changed, but the "Staff (or GM)" can change the name with authority when it is unavoidable for the smooth provision of the "Services".
6. Recovery Policy
(1) "Company" will recover the game information in the range that the changes or the losses can be confirmed with objective data and information if characters, items, game money, and/or game information is changed or lost due to technical errors or for reasons attributable to the "Company". Recovery is not possible if the game information is lost due to carelessness and negligence of the "User", the content stated in the "Management Policy", and/or failure to read announcements made in the "Game Services" or notices in advance.
(3) Treatment and investigation are available only when the problem is received within 7 days. However, the situation can vary depending on the DB storage time of each game.
(4) The "User" that experienced the problem must file the recovery request. Request filed by a third-party will be not accepted.
(5) If the recovery request is found to be false, you can be restricted from using the "Services" and legal actions may be taken in accordance with " 9. Restriction Provision".
(6) "Company" will not take any recovery actions for the following cases. - If the account is not the account of the "User" - Damage caused by sharing, transferring, and/or selling the "Account Information" to a third party - If the request is sent in more 7 days later "- Damage caused by fraud within the "Services" (The "User" identified as the perpetrator through the investigation of the "Company" may be restricted and items, game money, etc related to the fraud will be withdrawn.)"
(7) Game Information of the"User" may be modified / changed / deleted in accordance with the planning or operational judgment of the "Services" and will be announced through a prior notice. The recovery of the game information is not available in this case.
(8) Items given as event or compensation reward of the"Services" may not be recovered. Losses or changes of game information due to device changes or resets will be determined separately (Examples below)
Ex. The recovery is not possible if the losses and changes of game information is due to device changes or device resets performed by your choice.
Ex. Please note that the game data will be deleted if you delete the application on a mobile device, due to the nature of the"Services" to record the game information on mobile devices. Deleted game data cannot be recovered.
7. Roles and Responsibilities of Staff
(1)"Staff (or GM)" will comply with the Terms of Service, the "Management Policy" and the Privacy Policy.
(2)"Staff (or GM)" will eradicate acts contrary to the"Management Policy" and do their best to provide seamless"Services".
(3)"Staff (or GM)" will not ask, modify, disclose or disseminate personal information of"User". However, your personal information may be provided to the appropriate authorities if the government or law enforcement agencies inquire through legal procedures.
(4)"Staff (or GM)" is obligated to receive information on bugs and errors through customer service, community sites, etc and to verify and make corrections as quick as possible .
(5)"Staff (or GM)" will not provide"Users" opinions or purposes related to the gameplay other than matters formally known in the game guides or notices.
(6)"Staff (or GM)" will not intervene or get involved in normal activities and the disputes between"Users" within the"Services".
(7) "Staff (or GM)" may restrict some or all of the"Services" when abnormal or unintended symptoms occur internally/externally which is determined to cause problems in offering seamless"Services".
(8)"Staff (or GM)" may take a variety of actions in accordance with Article 8 and Article 9 of the"Management Policy" on specific"Users" or groups if their acts collide with providing seamless"Services" or if the"Management Policy" is violated.
(9)"Staff (or GM)" may warn or request specific actions to"Users" or groups if an incident that's not identified in this"Policy" occurs that collides with providing seamless "Services" and may take measures such as forced disconnection or restrictions if the"Users" or groups do not respond to the request.
8. Criteria for Inappropriate and Abnormal Behavior
(1)"Inappropriate and Abnormal Behavior" means"Theft","Cash Trade","Misusing System Errors & Bugs","Use of Unauthorized Programs","Assumed Names","Fraud","Abusing", "Repeated Content","Disturbing Gameplay","Violation of Privacy", disturbing the operation and use of the"Services", acts that harm and are aversion to other users, 'acts that are difficult to be accepted by social norms' and any behavior that violates the contents of other related laws .
(2) The examples of 'acts that are difficult to be accepted by social norms' as follows. In addition to the information listed below, content may be included if it is objectively explicit that the behavior is difficult to be accepted by social norms.
- Use of profanity / slang
- Provocative and vulgar behavior
- Acts that violate or are judged to have violated a third party's copyright and trademarks
- Acts with the possibility of a fraudulent associated with the Staff (or GM), the developer, NPC, and anything related to the"Services".
- Acts believed to defame or advocate a particular politician or political party, etc.
- Acts believed to have the intention of cash trades and account trades
- Acts with the purpose of deliberately harming others
- Acts believed to be related to illegal acts
- Acts that defame or are believed to defame certain religion, race, nation, group, etc
- Acts that cause nuisance or discomfort to other users
Category | Actions that bring restrictions | Consequences |
|---|---|---|
Inappropriate Behavior | Slandering, using curse words and insulting other users on their physical traits | 1st : warn about it 2nd : Permanent restriction |
All acts that disturb other users from using the game services | ||
Disturbing other users or staff to the point where the game can't operate properly (ex. False reports) | ||
Posting the same or similar articles repeatedly which disrupts other users’ use of service | ||
Spreading false information and attempting or committing criminal actions during the use of the game or in game itself which are against the law | ||
Naming | Using inappropriate names that breach naming policy | Change without consent |
Impersonation | Deceiving other users for improper gains and/or impersonating the company or staff to attempt fraud | Permanent restriction |
| Abusing | Abusing methods in the game repeatedly to acquire game money or EXP through unfair gameplay | Permanent restriction |
| Fraud & Assumed Names | Attempting to scam or confuse others by using inappropriate nicknames or special characters | 1st : Change without consent 2nd : Permanent restriction |
Scamming in attempt to gain game items and game money | ||
| Cash Trade | Attempting to and/or exchanging game items and game money for cash or other objects | Permanent restriction |
Attempting to and/or exchanging game accounts and/or game items and game money for cash or other objects | Permanent restriction | |
| Advertisement | Distributing promotions for business purposes | Permanent restriction |
Spreading ways to abuse the game in the game or in game communities that harm the game services | ||
| Spread of Personal Information | Distributing information of other users without consent | Permanent restriction |
| Misusing System Errors & Bugs | Misusing bugs knowingly to take advantage and disturb the game services. (Includes repeating specific procedures inside the game) | Permanent restriction |
| Unauthorized Programs | Creating illegal programs unauthorized by the company and/or using illegal programs to abuse the game services | Permanent restriction |
| Invalid Sign Up | Acquiring game items/money unfairly by repeatedly using the game services (ex. Sign up) and harming other users | Permanent restriction |
| Invalid Purchase | All activities of making purchases or cancellations in methods that are not authorized by the company | Permanent restriction |
Making purchases by using a third party's credit cards and/or cell phones for game items and/or billing services |
* Please note that your GAMEDUO account can also be restricted if it is determined that the situation violates the related laws or has a significant impact on games.
(1)"Company" can restrict"User" from games based on the cumulative number of violations included as"Inappropriate Behavior" and"Company" can apply aggravated restrictions if"User" violates 2 or more categories included as"Inappropriate Behavior".
(2) If"User" violates relevant laws, even if the situation doesn't meet the items above, the restriction period and method can change under the staff's judgment. You may also be restricted from all games provided by the company and/or your device may be restricted.
(3)"Company" may withdraw items, game money, etc from"User" if they were gained through"Inappropriate Behavior".
(4) If"Company" is damaged due to"Inappropriate Behavior","Company" can take legal actions including claims, etc to"User".
(5) If"User" has objections in respect to the restrictions of"Company","User" can apply for an appeal by through the following procedures.
10. Community Management Policy
(1) Basic Principles
1) Community within"Services" (chatting, message boards, etc.) and community sites (social media, official clubs, etc.) are created with the purpose of exchanging various information needed to use the"Services", everyday conversations, and for sharing opinions on"Company" and"Services".
2)"Company" is committed to providing you with a healthy community and stable community service based on the principles.
3)"Company" will not intervene in disputes between users within the community. However,"Company" can intervene or mediate according to the seriousness of the problem and the degree of adverse effects on the users of the community. Also,"User" may be restricted from the community without prior warning based on the severity and in accordance with the section 3 of the Community Management Policy.
4)"Company" can delete posts that can be viewed as"acts that are difficult to be accepted by social norms" defined in the Community Management Policy section 3 without prior notice to provide a healthy community."User" may be restricted from the community without prior warning in accordance with the section 3 of the Community Management Policy.
5) "Company" may move posts that does not fit the character of the board to another board.
6) Matters not specified in this principle and the interpretation of the of this principle will follow"GameDuo Terms of Service and will follow the laws and practices with respect to any other matters.
(2) Management Principle of Official Clubs
1) Official clubs can be used after joining the club and some boards may not be available in accordance with the official club's user's rating.
2) Users of the official club needs to meet the requirements (number of posts, comments, attendance, subscription period, etc) in order to be upgraded to the next rating and user's rating will automatically upgraded if you meet the requirements.
3) You may not be able to access some boards if you don't join the club.
(3) Standards and Restrictions of Inappropriate Behavior
1)"Inappropriate Behavior" means acts that violate the matters set forth in the Community Management Principle that interfere in the operation of the community site, acts that harm and averse other users, and acts that are difficult to be accepted by social norms.
2) Acts that are difficult to be accepted by social norms are as follows.
- Use of the profanity / slang
- Provocative and vulgar behavior
- Acts that violate or is judged to have violated a third party's copyright and trademarks
- Acts with the possibility of a fraudulent associated with the Staff (or GM), the developer, NPC, and anything related to the"Services".
- Acts believed to defame or advocate a particular politician or political party, etc.
- Acts believed to have the intention of cash trades and account trades
- Acts with the purpose of deliberately harming others
- Acts believed to be related to illegal acts
- Acts that defame or is believed to defame certain religion, race, nation, group, etc
- Acts that cause nuisance or discomfort to other users
3) If inappropriate behavior is checked by"Company","Company", can restrict the use of community sites in accordance with the Community Management Principles.
The Management Policy will be applied starting February 1, 2024.